General Terms and Conditions with Customer Information

General Terms and Conditions with Customer Information [to be used from 20/07/2025]

  1. Scope

  2. Conclusion of Contract

  3. Prices and Payment Terms

  4. Delivery and Shipping Conditions

  5. Right of Withdrawal

  6. Retention of Title

  7. Liability for Defects

  8. Liability

  9. Redemption of Promotional Vouchers

  10. Applicable Law

  11. Place of Jurisdiction

  12. Information on Online Dispute Resolution

1. Scope

1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) of “Lnail.de” (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or entrepreneur (hereinafter referred to as “Customer”) and the Seller regarding the goods offered by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed.

1.2. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.

1.3. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of Contract

2.1. The presentation of goods, especially in the online shop, does not yet constitute a binding offer by the Seller.

2.2. First, the Customer places the selected goods in the shopping cart. In the following step, the order process begins, during which all data required for processing the order are entered.
At the end of the order process, a summary of the order and contract data is displayed.
Only after confirming these order and contract data by clicking the button concluding the order process does the Customer submit a binding offer to purchase the goods contained in the shopping cart.

2.3. The Seller accepts the Customer’s offer by one of the following possible alternatives:

  • sending a written order confirmation or an order confirmation in text form (fax or email),
    or

  • requesting payment from the Customer after submission of the order,
    or

  • delivering the ordered goods.

The decisive moment for acceptance is the first of these alternatives to occur.

The period for accepting the offer begins on the day after the Customer sends the offer and ends at the expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer. In that case, the Customer is no longer bound by their declaration of intent.

2.4. If the payment method “PayPal” or “PayPal Express” is selected, payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”). In this case, the PayPal user agreement applies; it can be accessed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, for customers without their own PayPal account, at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
If the Customer selects “PayPal” or “PayPal Express” as the payment method for their purchase, or pays via one of the PayPal payment methods, they submit their offer by clicking the button concluding the order process. If, at the same time, by clicking this button the Customer also issues the payment instruction to PayPal, the Seller declares acceptance of the Customer’s offer, deviating from the above provisions, at the moment the payment order is issued.

2.5. If the payment method “Amazon Payments” is selected, payment processing is carried out by the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: “Amazon”). In this case, the Amazon Payments Europe user agreement applies; it can be accessed at https://payments.amazon.de/help/201751590.
If the Customer selects “Amazon Payments” as the payment method for their purchase, they submit their offer by clicking the button concluding the order process. If, at the same time, by clicking this button the Customer also issues the payment instruction to Amazon, the Seller declares acceptance of the Customer’s offer, deviating from the above provisions, at the moment the payment order is issued.

2.6. The contract text of the respective contract concluded between the Seller and the Customer is stored by the Seller. The contract text is stored on the Seller’s internal systems. The General Terms and Conditions can be viewed by the Customer on this page at any time. The order data, the withdrawal policy, and the GTC are sent to the Customer by email. After completion of the order, the contract text is accessible to the Customer free of charge via their customer login, provided that they have created a customer account.

2.7. All entries made are displayed before clicking the order button and can be checked by the Customer before sending the order and corrected using the browser’s back button or the usual mouse and keyboard functions. In addition, where available, correction buttons are provided to the Customer, which are labeled accordingly.

2.8. The contract language is German.

2.9. The Customer is responsible for providing a correct email address for contact and order processing, and for setting the filter functions so that emails relating to this order can be delivered.

3. Prices and Payment Terms

3.1. The prices shown are final prices including statutory VAT, unless otherwise agreed.
If additional shipping costs apply, these can be found in the product description.

3.2. If delivery is made to a country outside the EU, additional customs duties, taxes, or fees may be payable by the Customer to the responsible customs or tax authorities there or to financial institutions.
The Customer is advised to inquire about the details with the relevant institutions or authorities before placing the order.

3.3. The Customer may choose among the payment methods available in the online shop.

3.4. In the case of advance payment by bank transfer, payment is due immediately after conclusion of the contract, unless otherwise agreed.

3.5. In the case of payment by “PayPal”, payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal’s terms of use apply. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

3.6. PayPal Checkout

If you pay via PayPal Checkout, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), whereby PayPal may also use the services of third-party payment providers, which you may select if offered.

If this website also offers payment methods for which the Seller performs in advance (such as purchase on account or installment payment), the Seller declares the assignment of its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically selected by the Customer. PayPal or the selected third-party provider first performs a credit check before accepting the Seller’s assignment offer. The selected payment method may be refused if the credit check gives a negative result.

Once the chosen payment method has been approved, payment can only be made to PayPal or the respective commissioned payment service provider with discharging effect.

3.7. In the case of payment by invoice, the purchase price is due after delivery of the goods and invoicing. The purchase price must be paid within -1 days after receipt of the invoice.
The Seller reserves the right to perform a credit check and to reject purchase on account if the credit check is negative. Other payment methods remain available to the buyer.

3.8. In the case of payment via “PayPal direct debit”, the claim is collected by PayPal after issuance of a SEPA direct debit mandate and after expiry of the pre-notification period on behalf of the Seller from the Customer’s bank account. A pre-notification is the Seller’s notice to the Customer that their account will be debited by SEPA direct debit and may be given, for example, in the form of an invoice or contract. If the direct debit cannot be collected due to insufficient funds or due to the provision of incorrect bank details, or if the Customer objects to the debit without being entitled to do so, the Customer shall bear the fees incurred by the respective financial institution as a result of the chargeback, insofar as the Customer is responsible for this. The remaining contractual relationship as well as the rights and obligations between the Seller and the Customer remain unaffected by payment via direct debit.

3.9. In the case of payment using one of Klarna’s payment methods (if offered: purchase on account, installment purchase, direct debit, credit card), payment is processed via Klarna BANK AB (publ) (https://www.klarna.com/de, Sveavägen 46, 111 34 Stockholm, Sweden; hereinafter “Klarna”).

In the case of payment by credit card, your credit card account is charged immediately upon completion of the purchase process. In the case of payment by direct debit, by submitting the order you issue Klarna a SEPA direct debit mandate. Klarna will inform you of the date on which your account will be debited (so-called pre-notification). By submitting the direct debit mandate, Klarna requests your bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited after the goods are dispatched.

For payment processing via Klarna, Klarna’s General Terms and Conditions and privacy policy apply in addition to these GTC. Further information on the Seller’s Klarna payment methods and Klarna’s conditions for these can be found in the Seller’s payment information.

In the case of payment via “Sofortüberweisung”, payment is processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter “SOFORT”). In order to use this payment method, you need an online banking account with PIN/TAN procedure, with which you legitimize yourself accordingly during the payment process and confirm the payment instruction to “SOFORT”.
Payment is made immediately after completion of the payment process by “SOFORT” and your bank account is debited. Further information on the payment method “SOFORT” can be found on the Internet at https://www.klarna.com/sofort/.

3.10. In the case of payment by invoice via “PayPal Invoice”, payment is processed by PayPal.
The purchase price is due after delivery of the goods and must be paid to PayPal within 30 days of receipt of the invoice, unless another payment deadline is specified.
Purchase on account requires a successful credit check by PayPal.
If the Customer is permitted to purchase on account after the credit check, the Seller assigns its claim to PayPal; therefore payment can only be made to PayPal with discharging effect.
The remaining contractual relationship as well as the rights and obligations between the Seller and the Customer remain unaffected by this payment method.
In all other respects, the General Terms of Use for PayPal purchase on account apply: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.

3.11. In the case of payment by “pay now”, payment is processed via Klarna BANK AB (publ) (https://www.klarna.com/de, Sveavägen 46, 111 34 Stockholm, Sweden; hereinafter “Klarna”).

For payment via “pay now”, you need a Klarna account. Payment is made immediately after completion of the payment process by Klarna and your bank account is debited. Further information on the payment method “pay now” can be found on the Internet at https://www.klarna.com/sofort/.
For payment processing via Klarna, Klarna’s General Terms and Conditions and privacy policy apply in addition to these GTC. Further information on the Seller’s Klarna payment methods and Klarna’s conditions for these can be found in the Seller’s payment information.

3.12. In the case of payment using one of Klarna’s payment methods (if offered: purchase on account, installment purchase, direct debit, credit card, pay now), payment is processed via Klarna BANK AB (publ) (https://www.klarna.com/de, Sveavägen 46, 111 34 Stockholm, Sweden; hereinafter “Klarna”).

In the case of payment by credit card, your credit card account is charged immediately upon completion of the purchase process. In the case of payment by direct debit, by submitting the order you issue Klarna a SEPA direct debit mandate. Klarna will inform you of the date on which your account will be debited (so-called pre-notification). By submitting the direct debit mandate, Klarna requests your bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited after the goods are dispatched.

For payment via “pay now”, you need a Klarna account.
Payment is made immediately after completion of the payment process by Klarna and your bank account is debited. Further information on the payment method “pay now” can be found on the Internet at https://www.klarna.com/sofort/.

For payment processing via Klarna, Klarna’s General Terms and Conditions and privacy policy apply in addition to these GTC. Further information on the Seller’s Klarna payment methods and Klarna’s conditions for these can be found in the Seller’s payment information.

4. Delivery and Shipping Conditions

4.1. Delivery of goods by shipping shall be made to the delivery address specified by the Customer. Notwithstanding the above, in the case of payment via PayPal, the delivery address stored by the Customer with PayPal at the time of payment shall be decisive.

4.2. If additional costs arise for the Seller due to the provision of an incorrect delivery address, an incorrect recipient, or other circumstances leading to impossibility of delivery, such costs shall be reimbursed by the Customer unless the Customer is not responsible for the incorrect information or impossibility. The same applies if the Customer was temporarily prevented from accepting the service, unless the Seller had announced the service to the Customer in due time. The costs of shipping to the Customer are excluded from this rule if the Customer has effectively exercised their right of withdrawal. In this case, the statutory provisions or the provisions made by the Seller shall apply.

4.3. Self-collection is not offered.

4.4. Vouchers are provided to the Customer in the following form:
by email
by download
by post

5. Right of Withdrawal

5.1. If the Customer is a consumer, they are generally entitled to a right of withdrawal.

5.2. The Seller’s cancellation policy applies to the right of withdrawal.

6. Retention of Title

If the Seller performs in advance, the goods remain the Seller’s property until the purchase price has been paid in full.

7. Liability for Defects

7.1. The statutory provisions on liability for defects shall apply unless otherwise agreed.

7.2. The Customer is requested to complain to the carrier about delivered goods with obvious transport damage and to inform the Seller thereof. Failure to do so shall have no effect whatsoever on the Customer’s statutory or contractual claims for defects.

8. Liability

The Seller’s liability arising from all contractual, quasi-contractual, statutory, and tort claims for damages and reimbursement of expenses shall be determined as follows:

8.1. The Seller shall be fully liable only for damages resulting from intentional or grossly negligent conduct.
In the event of injury to life, body, or health and in the event of breach of essential contractual obligations (cardinal obligations), the Seller shall also be liable for slight negligence.

An essential contractual obligation is one whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely.

The Seller shall also be liable as regulated above on the basis of a guarantee promise, unless otherwise regulated in this respect.

This also applies to indirect consequential damages such as, in particular, lost profit and to mandatory liability such as under the Product Liability Act.

8.2. Liability is limited—except in cases of intentional or grossly negligent conduct or in cases of injury to life, body, or health and breach of essential contractual obligations (cardinal obligations)—to damages typically foreseeable at the time the contract is concluded and otherwise, in terms of amount, to the average damages typical for the contract. This also applies to indirect consequential damages such as, in particular, lost profit.

8.3. Otherwise, the Seller’s liability is excluded.

8.4. The above liability provisions shall also apply mutatis mutandis in favor of the Seller’s employees and vicarious agents.

9. Redemption of Promotional Vouchers

9.1. Vouchers issued by the Seller free of charge as part of promotional campaigns with a specific period of validity and which cannot be purchased by the Customer (“promotional vouchers”) can only be redeemed in the Seller’s online shop and only during the period specified by the Seller.

9.2. Promotional vouchers may only be redeemed by consumers.

9.3. Individual products may be excluded from the voucher promotion.
The specific restrictions, if any, are stated on the promotional voucher.

9.4. Promotional vouchers can only be redeemed before completion of the order process. Subsequent offsetting is not possible.

9.5. Only one promotional voucher can be redeemed per order. The redemption of several promotional vouchers in one order is not possible.

9.6. The value of the goods in the respective order must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the Seller.

9.7. If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other offered payment methods may be used to settle the difference.

9.8. The credit balance of a promotional voucher is neither paid out nor does it accrue interest.

9.9. The promotional voucher is also not refunded if the Customer returns the goods paid for wholly or partly with the promotional voucher within the framework of their statutory right of withdrawal.

9.10. Promotional vouchers are generally transferable.
The Seller may perform with discharging effect to the Customer who redeems the respective gift voucher. This shall not apply if the Seller has knowledge or grossly negligent ignorance of any lack of entitlement, lack of legal capacity, or lack of authority of representation of the respective holder.

10. Applicable Law

The law of the Federal Republic of Germany shall apply, excluding the laws on the international sale of movable goods.
The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the Customer as a consumer has their habitual residence, shall remain unaffected.

11. Place of Jurisdiction

If the Customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the Seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract.
If the Customer has its registered office outside the territory of the Federal Republic of Germany, the Seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract, provided that this contract or claims arising from this contract can be attributed to the Customer’s professional or commercial activity.
Nevertheless, in the above cases, the Seller is also entitled to bring an action before the court at the Customer’s place of business.

12. Information on Online Dispute Resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.